|
News & Events
News Update: 08/24/09
City of Atlanta selects 911 Direct to relocate and design new
Communications Center with Bramic Furniture Consoles.
News Update: 09/01/2005
- Hamilton County FL has chosen 911 Direct to upgrade their
911 Communications Center. High-tech upgrades include a 911
Central Processing Equipment System from Positron Public Safety
Systems, dispatch Furniture from Bramic and a Network Clock
System from Spectracom. With the help of our partners, 911
Direct will provide Hamilton County with a completely up-to-date
911 Emergency Communications Center.
News Update: 09/20/2005
-Testimonial - Jerry Brock, ENP E911 Coordinator Washington
County, Florida
Recently, Washington County,
Florida was fortunate enough to receive a grant from the Florida
E9-1-1 Wireless Board allowing it to purchase new equipment for
it's 9-1-1/Dispatch center. Being a small county with little to
no funds, 9-1-1 has never been an earth shattering experience
for our county. Regardless, many hours of hard work had been
clocked driving the county, issuing all addresses using a GPS
locator system, and centerlining all of the roads on a map. But
with all this work completed, we had no way to find the people
calling except to look at an old Positron IAP+ phone and see the
name, address and phone number displayed on it's console.
With the money we received, I searched for
the best equipment with the best maintenance turn around time,
and something that could use our current mapping, personal
database of addresses, and the new image software that we had
recently purchased. I checked around and talked with different
vendors and 9-1-1 Coordinators and chose to go with 911 Direct.
They were able to use all of the mapping and address information
we had already compiled, without much changing, as well as
incorporate the image software.
It was a
turnkey system that was installed very professionally with a lot
of guidance and instruction given to me along the way of things
that I had forgotten or had not considered. We now have 2
positions with new motorized work stations, Positron Power 9-1-1
and Mapping along with 4 monitors to work with at each station.
The mapping also integrates into the Pictometry imaging software
so that when we get a 9-1-1 call, I can click on the pin
displayed and ask it to show me the EFS (Image Software Picture)
and up pops a picture of the house or business in color. The
system is completely Wireless E9-1-1 capable and will rebid for
the location of the wireless caller as your ask it. We can also
follow them live as they go down the road if they have the right
phone and service. Again, we can click on the image of where
they are calling from and get a color picture of what every
thing around there looks like, even on the Interstate or out in
a 1000 acre lake. We can see so much and do it so quickly now
that it is amazing.
911 Direct has been
quick to respond to all my needs and has let me play a part in
the maintenance of the equipment. They have even showed up when
they were over in the area just to look at things and make sure
that everything was working properly. The entire experience has
been a positive one because Robert from 911 Direct has bent over
backwards to make things work and to help me out. I wish all
vendors were as caring once something was installed and not
talking hours and money every time a fuse is blown.
Also, we are a totally independent system only
relying on Intrado to feed us the ANI/ALI stream. Other than
that, I am totally reliable on 911 Direct for all maintenance
and support of both computer and phone problems.
|
